Crafting Your Unique Jewellery Experience
At Toshakhana, we pride ourselves on delivering a personalised and collaborative
experience for our B2B clients. Here's a glimpse into how we navigate the journey
of turning your visions into exquisite diamond jewellery:
Personalised Consultation
Every journey begins with a face-to-face meeting, where we get to know our clients
and understand their unique preferences. This personal touch allows us to tailor our
services to meet the distinct requirements of each customer.
Thorough Design
Discussion
Designs, precious metals, gemstones and every intricate detail are thoroughly
discussed during our meetings. We believe in transparency and collaboration,
ensuring that every aspect of the jewellery piece aligns with the customer's vision.
Detailed Email Confirmation
Following our discussions, a detailed email is sent to the customer summarising the product information based on their requirements. To provide a tangible representation, a rendered image, CAD file and a 3D STL file are attached to the email, giving our customers a vivid preview of their bespoke creation.
Invoice and Price Confirmation
Once the customer finalises the product, we prepare a comprehensive invoice
detailing the pricing of the jewellery piece. This step ensures transparency and
clarity regarding the financial aspects of the order.
Upfront Booking Amount
To secure the order placement, we require an upfront non-refundable booking
fee. The conditions of payment are clearly outlined in the invoice, providing a
clear understanding of the financial commitments associated with the order.
Sample Delivery for Bulk Orders
For bulk orders, at the request of our valued customers, we offer the option to
deliver a sample piece of the jewellery. This provides a tangible experience and
allows our clients to assess the craftsmanship and quality before committing to a
larger order. Associated costs for the sample are communicated transparently.
Final Product Delivery
The journey concludes with the delivery of the finalised product. Once the
remaining payment is made as per the agreed terms, we ensure prompt and secure
delivery of the bespoke jewellery to our customers.
At Toshakhana, we understand that every piece of jewellery tells a unique story.
Our commitment is to make this journey seamless, collaborative, and memorable
for each of our B2B clients. Thank you for entrusting us with your vision.
