1. What types of diamonds and gemstones do you specialise in?

We specialise in a range of diamonds and gemstones, including those with excellent cuts, high clarity, vibrant colours, and various carat weights. Our selection ensures a diverse range to suit different preferences and occasions.

2.   Do you offer customisation options for jewellery?

Yes, we understand the importance of personalised jewellery. We offer customisation services where customers can choose their preferred diamond, setting, and precious metal to create a unique piece tailored to their taste.

3.   How do I place a wholesale order?

To place a wholesale order, please contact our dedicated wholesale team through the provided contact details on our website. They will assist you with the ordering process, pricing, and any other inquiries you may have.

4.   What is your return policy?

As a custom jewellery manufacturer and supplier, we do not offer returns on our products. However, in the rare event that you receive a product with a manufacturing defect, or if the product is defective, we will gladly exchange the item for the correct product at no additional cost to you.

Please note that we only provide for exchanges under these specific circumstances. If you have any concerns regarding the condition of your purchase, please contact our customer service team, and we will be happy to assist you with the exchange process.

5.   Is your jewellery certified?

Yes, our jewellery is accompanied by certification that verifies the quality and authenticity of the diamonds used. We adhere to industry standards, and our certification provides assurance of the diamond’s cut, colour, clarity, and carat weight.

6.   What materials are used in your jewellery?

Our jewellery is crafted using high-quality metals such as Gold, Platinum, Silver etc, ensuring durability and longevity. We also incorporate other materials as necessary, such as gemstones or additional embellishments, depending on the design.

7.   How do I care for and maintain my diamond jewellery?

Proper care ensures the longevity and brilliance of your diamond jewellery. We recommend regular cleaning with a mild detergent and a soft brush, as well as periodic professional inspections. Avoid exposing your jewellery to harsh chemicals and extreme conditions.

8.   What payment methods do you accept?

We facilitate seamless transactions and accept payments through multiple channels. Our preferred methods include bank transfers and electronic payments. For your convenience, we also accept other payment methods, including credit/debit cards, and other secure online payment options. Our invoicing system streamlines the payment process, ensuring a smooth and secure financial transaction.

9.   How is shipping handled?

Upon confirmation of your order post-payment through our invoicing system, you will receive estimated delivery times. Shipping costs are contingent on the location and the chosen shipping method. For international orders, please note that additional customs and import duties may apply. Contact our sales team for specific details on shipping and delivery options.

10.  Do you offer warranty on your products?

Yes, we provides a warranty on our products. The specific conditions and terms related to the warranty are outlined in detail in the “Warranty” section of our Terms and Conditions on the website. We encourage our customers to refer to this section for comprehensive information regarding warranty coverage.  Please be aware that our warranty coverage extends only until the item has been successfully delivered to the customer. If you have any questions or require further clarification about our warranty policies, do not hesitate to reach out to our customer service team. We are here to assist you with any inquiries you may have.

11.  Are your diamonds conflict-free?

Absolutely. We are committed to ethical sourcing, and our diamonds are sourced from reputable suppliers who adhere to the Kimberley Process. We ensure that our diamonds are conflict-free and comply with ethical standards.

12. What is the minimum order quantity for wholesale purchases?

The minimum order quantity for wholesale purchases is determined on an order-to-order basis. For detailed and specific information regarding the minimum order quantity applicable to your wholesale purchase, we encourage you to get in touch with our knowledgeable sales team. They will be more than happy to provide you with the necessary details and assist you in tailoring your order to meet your specific requirements. Please contact our sales team for further information on the minimum order quantity for wholesale purchases.

13. Is there a pricing structure for bulk orders?

Yes, we offer tiered pricing for bulk orders. The more you order, the more attractive the pricing becomes. Contact our sales team for specific details on bulk pricing.

14. Can I request a sample before placing a bulk order?

We understand the importance of quality assurance. Contact our sales team to inquire about sample options and associated costs.

15. Are custom designs available for bulk orders?

Absolutely. We offer customisation options for bulk orders, allowing you to tailor the design to your specific requirements. Connect with our design team to discuss your customisation needs.

16. What is the turnaround time for bulk orders?

The turnaround time for bulk orders varies based on the complexity and size of the order. Our sales team will provide you with an estimated timeline once your order is confirmed.

17.  Are volume discounts available for recurring orders?

Yes, we value long-term partnerships. For recurring orders, we offer additional discounts and incentives. Discuss your ongoing needs with our sales team to explore the possibilities.

18.  What quality standards do your diamonds adhere to?

Our diamonds adhere to rigorous quality standards, including cut, colour, clarity, and carat weight. Each diamond comes with certification to ensure transparency and quality assurance.

19.  What happens if I receive damaged or defective items in my order?

While we strive for perfection, if you receive damaged or defective items, please contact our customer service immediately. We will guide you through the return or replacement process.

20.  Are there exclusive designs available for B2B customers?

Yes, we offer exclusive designs and collections for our B2B customers. Contact our sales team to explore exclusive options that set your business apart.